Securus Technologies is one of the best enterprises in the world offering services that range from criminal justice technology solutions to ensure public safety, civil justice, monitoring and corrections, and investigations. The company has remained excellent in delivering outstanding services, and this has seen it bag Gold Stevie Award for being the best in customer service training. This award was won in the just concluded 11th annual Stevie Awards for Sales & Customer Service.
Stevie Awards are the world’s best honors for customer service, sales and marketing professionals, business development professionals and the awards also rewards the best contact centres. Securus Technologies winning this very coveted award has not been easy, but it is because of dedication to their job. Securus Technologies received the award during a banquet that was held at Caesars Palace in Las Vegas, Nevada. The event brought together several business leaders from all over the world. Over 2300 organizations were nominated for the award. The finalists for the award were determined by getting an average score of 77 professionals who were from every corner of the world. These persons acted as independent judges to ensure fairness.
The Senior Vice President of Operations at Securus Technologies Danny de Hoyos was very pleased when the company won the award. He said that the award was very encouraging to the firm because it has always remained focused on being the best in customer service. The company solves the customers’ issues on the first call, and this is how the company has grown its network. Securus Technologies customers are served beyond their expectations. The firm’s agents are very excellent in empathizing with clients when they call for solutions because the company deals in very stressing situations. The primary goal for Securus is to ensure customers get the best services promptly. The company training team is dedicated to its work. This helps the agents to actively recognize the problems the clients have before giving a solution.